Warranty for models:
Year Warranty Statement.
XT-240, XT-301, XT-400, XT-800,
2000, Super 7000, XT-2000, XT-4000, XT-6000,
warrants that Air-Zone®
ozone generators will be free from defects in material and workmanship
for a 5 year Period. The warranty period begins on the date of purchase.
The original invoice is required as proof of purchase.
If an ozone generator is
found to be faulty, Air-Zone®
will either repair or replace the faulty ozone generator at no charge provided
that it is returned to our head office in Virginia USA, or to one of our
Shipping to and from Air-Zone®
is the customers responsibility.
To obtain warranty on your
ozone generator the customer must contact us at Air-Zone®
prior to shipping the unit to obtain an RMA (return material authorization
to the warranty.
Damage caused by misuse,
neglect or lack of regular maintenance.
Ozone elements are limited
to 6 months warranty. Their normal life span is expected to be between
3-5 years each.
Damage caused by a customers
improper packaging or shipping procedures if a unit is sent back to us
XT-1800W and XT-5600W Water purifiers are warranted for 1 year.
Extra charges incurred as
a result of improper packaging or shipping procedures or extra shipping
costs billed to Air-Zone®.
new warranty is not retroactive for units sold before April 1, 2007.
Day Return Policy
Take a look at what EcoQuest
/ Alpine / Living Air (all the same company)
now say about their warranty.
You actually have to check with them
to see if the serial number on your
product is VALID
to obtain warranty service!
How are you going to find this out
until AFTER you receive the product?
- Warranty on EcoQuest products - Please Read
ozone generators listed at 2600 mg/hr, 3400 mg/hr,
& 3600 mg/hr
are poorly designed.
Be sure to avoid
those ozone generators that are "easily and inexpensively upgraded"
by the addition
of more ozone "plates".
uses multiple transformers in our different models. How can a single
transformer that is used in a small ozone machine be expected to handle
the much higher load in a large ozone generator?
The truth is that
they use only ONE
transformer and are more likely to blow out than machines like our units
ozone plates to increase the ozone output puts a dangerous extra load on
the power transformers.
When 2 ozone plates
are added to a one plate 1000 mg/hr
ozone generator, the total ozone output is 2600 mg/hr. If the transformer
was properly sized the
ozone output would equal 3000 mg/hr,
but the fact that the resulting output is only 2600
mg/hr is absolute evidence that the transformer
is improperly sized,
especially to upgrade the ozone output.
Since the 3000
mg.hr ozone output was not achieved, it can only be concluded that the
missing 400 mg/hr of ozone was lost because the
transformer was not able to handle the extra load of the extra ozone plates!
The extra load
on the transformer, by the addition of the extra ozone plates, could cause
it to overheat and blow out.
Note that some
1000 mg/hr ozone generators try to add up to four extra ozone "plates"
but that the total ozone output ONLY
reaches the 3600
mg/hr level and not the 5000
mg/hr it SHOULD
Trying to double
or triple the power of an ozone generator by simply adding more ozone plates
is a cheap, unsafe, and not reliable way of trying to increase the ozone
ONLY increases ozone outputs by adding extra ozone elements, AND by properly
adding extra power transformers. That's why our models with higher ozone
output have even ozone out put numbers like 2000, 4000, or 6000 mg.hr instead
of an erratically designed
unit that outputs 2600, or 3400 mg/hr.
That's why ozone
generators that are "upgradable" by simply adding more ozone plates are
not very well designed. The load on the transformer HAS to be radically
different on a single or five plate ozone generator.
This is proven
by the fact that when a competitor adds 4 more ozone plates to a 1000
mg/hr machine it does NOT
equal 5000 mg/hr.
generator now only puts out 3600 mg/hr,
the missing 1400 mg/hr of ozone output has been lost
because the transformer cannot handle the extra load.
That proves that
the load presented to the transformer is radically different when you simply
add more ozone plates. If the transformer has been strained so that
it looses that much electrical power, then it can be logically concluded
it is that much closer to straining and blowing out.
multiple transformers in our different higher powered models.
uses a single transformer. The XT-4000
uses 2 transformers. The XT-6000
uses 3 power transformers. Our larger models use even more transformers.
We do this because
to present a balanced load, and to have even power distribution.
It is better
to use multiple transformers when doubling or tripling the ozone power.
It only makes
good sense. It makes for a more balanced ozone machine.
Keep in mind the
fact that competitor's also use ozone plate technology where each "plate"
has 3 pieces in it that can easily move around. They use a spring
system to keep each part of the plate in perfect alignment. A 10 plate,
10,000 mg/hr ozone machine will have 30 separate pieces in its 10 ozone
plates! A 10,000 mg/hr "plate type" ozone machine has 30 parts that
must ALWAYS be in perfect alignment or disaster will occur.
If a single piece
of the glass or mica non-conductor breaks, cracks, or just slips out of
alignment due to a lack of spring tension, then the electrical conductor,
screen parts of the ozone elements can arc and cause an electrical short.
When an ozone
plate short outs, the transformer is also shorted out. No matter
how well it is built, a transformer cannot stand being shorted out for
very long. Electrical transformers cannot stand to have a high voltage,
zero ohm load on them for very long without being put under a huge amount
only uses multiple transformers in our higher powered units to help balance
the load, we also use U.S. patented ozone elements which do not have components
in them that can move, or shift out of alignment. There is no way
for them to short out as standard ozone plates can.
Ozone Generators are simply more
stable than most other brands.