We offer a very liberal return policy so that our customers may have a fair chance to try our products. We make it very easy for a customer to return one of our products if they are not satisfied.
If you are not happy with our products you may return it with one simple phone call.
Residential customers may return our machines within 30 days of receipt of the unit.
Commercial customers, those units shipped to a business, may return our products within 15 days of receipt of the unit.
Models XT-14000 and XT-28000 are considered commercial units and must be returned within 15 days.
All returns require a return authorization number before they are shipped back to us. No returns will be accepted without prior authorization.
Shipping of the products is non refundable, and is the customers responsibility.
The following restock fees apply to all returned products:
On the models XT-120 and XT-240, there is a $25.00 restocking fee.
On the models XT-400 and XT-800, there is a $35.00 restocking fee.
On the models XT-2000, XT-4000, XT-6000, there is a $50.00 restocking fee.
On the model XT-6000S there is a $60.00 restocking fee.
On the Air-Duct 2000 there is a $40.00 restocking fee.
On the Super 2330 there is a $50.00 restocking fee.
On the Super 4660 there is a $50.00 restocking fee.
On the Super 7000 there is a $50.00 restocking fee.
On the XT-14000, there is a 10% restocking fee.
On the XT-28000, there is a 10% restocking fee.
On the XT-301 there is a $35.00 restocking fee.
On models XT-1800W & XT-5600W there is a 10% restocking fee.
On returned Austin Air HealthMate Jr. HEPA Filters there is a $25.00 restocking fee.
On returned Austin Air HealthMate Jr. Plus HEPA Filters there is a $25.00 restocking fee.
On returned Austin Air HealthMate Standard HEPA Filters there is a $35.00 restocking fee.
On returned Austin Air HealthMate Superblend Plus HEPA Filters there is a $35.00 restocking fee.
The returned product must be in “like new” condition.
If the unit has been excessively used, abused, or damaged, additional charges may be deducted from the purchase price.
All units must be returned in both their original boxes, the inner box and the outer protective shipping box or there will be an additional charge. The inner boxes the units come in are not strong enough to protect the unit during shipping, please do not ship units in these boxes.
The 30 day period starts when the customer receives the product as shown by the online Fedex delivery date as determined by the FedEx tracking number. A returned product must be shipped out postmarked no later than the 30 day period.
To return Sensor products for credit:
Product returns for credit will be accepted at the sole discretion of Eco Sensors, after review of the instrument’s condition. In no case will returns be accepted more than 30 days after sale. Regardless of condition, all returns will be subject to a minimum restock fee of $150, with an additional $150 restock fee for digital instruments. Eco Sensors reserves the right to deduct further amounts from any return credits based on the condition of the instrument when returned.
Eco Sensors (A Division of KWJ Engineering Inc.)
Orders over $5000.00
Except as noted above under Sensor returns, orders over $5000.00 are only returnable with a minimum of a 20% restocking fee.
Please be sure to understand how our machines operate, and the applications they will be used for, before making a sizable purchase.
We advise customers to buy test machines, and fully understand them, before making a large purchase order with our company.
Please call us at 757-465-1121 if you have any questions about any of these policies.